Browsing Tag

moneypenny

It’s time to give calls the attention they deserve

admin 18 Oct, 2022 0

Amid ongoing technological change and the global upheaval brought about by Covid, one tool has proven itself to be a stalwart in the world of communications – the phone. According to new research from Moneypenny and Censuswide, when it…

Construction

Moneypenny partners with IWFM Women in FM SIG

admin 14 Sep, 2022 0

Outsourced communications provider, Moneypenny, has partnered with the Institute of Workplace and Facilities Management’s (IWFM) Special Interest Group (SIG) Women in FM for the next 12 months. IWFM’s Women in FM SIG strives to encourage…

Construction

Moneypenny receives Great Place to Work Accreditation in recognition of a collaborative and…

admin 5 Aug, 2022 0

Moneypenny, a provider of answering services, outsourced switchboards, Live Chat and outbound calls for small and large businesses in the UK and US, has been officially accredited as a Great Place to Work-Certified™ organisation.…

Construction

Making the north the place to do business – CBRE and Moneypenny cohost event

admin 27 Jun, 2022 0

The north of England’s most influential FMs and property professionals came together last month to discuss how the profession is supporting the region as the place to do business. Several high-profile speakers took to the podium at the…

Construction

Call changes

admin 16 Jun, 2022 0

Since the start of 2020, the nation’s phone behaviours have changed dramatically. This presents a new set of considerations for FMs resourcing call handling and devising strategies to manage inbound calls, says Jess Pritchard, Head of…

Moneypenny launches Microsoft Teams call integration to transform business communications

admin 20 Jan, 2022 0

Leading outsourced communications provider, Moneypenny, has launched a world-first integration with Microsoft Teams to minimise interruptions for time-poor businesses, improve clients’ call experience and support new hybrid-work behaviours.…

Construction

Call volumes have dropped but your switchboard remains busy? Here’s why …

admin 16 Dec, 2021 0

Organisations have had to manage volatility in demand over the last 21 months and facilities managers have been faced with totally new set of challenges. What’s more, the changing communications habits of both employees and consumers have…

Now hiring! Overcoming the challenge of recruiting for soft services

admin 2 Nov, 2021 0

It’s notoriously difficult to recruit for certain soft FM services. Challenges include hiring the right skill level, keeping people motivated, and making the job appealing, all whilst delivering what the business needs. This problem seems…